Terms & Conditions

Welcome to the Caring Hands East London Ltd website. These Terms & Conditions explain the terms that apply when you visit, browse or use our website.

By using this website, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website.

About Us

This website is operated by Caring Hands East London Ltd (“Caring Hands”, “we”, “us” or “our”).

Caring Hands East London Ltd is a private limited company registered in England and Wales under company number 10384661.

Registered Office:
Imperial House
41 York Road
Ilford
Essex
IG1 3AD
United Kingdom

Telephone: 020 8478 0525
Email: info@caringhandseastlondon.com

Caring Hands East London Ltd is registered with the Care Quality Commission (CQC) to provide regulated care activities.

Our approach is centred around providing compassionate, respectful and person-centred care that supports individual choice, dignity and independence.

Purpose of This Website

This website provides information about Caring Hands East London Ltd and the care and support services we provide.

The website may include information about:

our care and support services;
the areas we cover;
our approach to care;
our team;
careers and recruitment opportunities;
training and partnerships;
pricing and funding;
care advice and resources;
testimonials and reviews;
regulatory information and accreditations; and
ways to contact or make an enquiry with us.

The information provided on this website is intended for general information only.

Nothing on this website should be considered personalised medical, clinical, legal or financial advice.

If you or someone you care for requires professional advice or an assessment of individual care needs, please contact our team directly.

Our Care Services

Information about our care and support services is provided to help visitors understand the types of support that may be available through Caring Hands East London Ltd.

The availability and suitability of a particular service will depend on individual circumstances, assessed care needs, location, staffing availability and any applicable regulatory or professional requirements.

Services may include personal care, home care, live-in support, companionship, supported living and specialist support, where appropriate to the individual’s assessed needs and within the services we are able and authorised to provide.

Information displayed on this website does not constitute an offer or guarantee that a particular service will be available.

Submitting an enquiry, requesting a call back or speaking with a member of our team does not automatically create a care agreement.

Where we agree to provide care, the specific services, care arrangements, responsibilities, fees, payment arrangements and applicable terms will be confirmed separately.

Care Assessments

Before providing certain care or support services, we may need to complete an appropriate assessment of the individual’s needs, preferences and circumstances.

This helps us understand the level and type of support required and whether we can safely and appropriately meet those needs.

Information submitted through this website or provided during an initial telephone conversation does not replace a formal care assessment where one is required.

Following an assessment, we may recommend an appropriate care arrangement or care plan.

We reserve the right to decline to provide a particular service where we reasonably determine that we cannot safely, appropriately or lawfully meet the individual’s needs.

Pricing and Funding Information

Any pricing, funding information, cost examples or guidance displayed on this website is provided for general information unless expressly stated otherwise.

The actual cost of care may depend on a number of factors, including:

the type of care or support required;
the individual’s assessed needs;
frequency of care;
duration of visits;
level or complexity of support;
location;
staffing requirements;
time or day of service; and
any additional services requested.

Where appropriate, the applicable charges will be explained before care services commence and confirmed through the relevant care documentation or service agreement.

Information on our website regarding local authority funding, NHS funding, benefits or other financial support is provided for general guidance only.

Eligibility and funding arrangements depend on individual circumstances and decisions made by the relevant authority or organisation.

Website Enquiries and Call Back Requests

Our website may allow you to contact us, submit an enquiry, request a call back, enquire about care, apply for a position or otherwise communicate with Caring Hands East London Ltd electronically.

When submitting information through our website, you agree to provide information that is accurate to the best of your knowledge.

Submitting a website form does not guarantee that we will be able to provide the requested care service or accept any application, proposal or request.

We aim to respond to enquiries within a reasonable period, although response times may vary depending on the nature of the enquiry and operational circumstances.

Emergencies

Our website, enquiry forms and call back service are not emergency services.

If you or another person is in immediate danger or requires urgent medical assistance, you should contact the appropriate emergency services rather than relying on a website enquiry or call back request.

Careers and Recruitment

Our website may contain information about employment opportunities with Caring Hands East London Ltd.

Vacancies may be changed, updated, suspended or withdrawn at any time according to our recruitment and staffing requirements.

Submitting an application does not guarantee an interview, employment or engagement with Caring Hands East London Ltd.

Candidates may be required to complete relevant recruitment, identity, eligibility, reference, safeguarding, qualification and background checks as appropriate to the position.

Where applicable to a role, this may include a Disclosure and Barring Service (DBS) check.

Any personal information supplied as part of the recruitment process will be handled in accordance with applicable data protection requirements and our privacy procedures.

Accuracy of Website Information

We take reasonable care to ensure that information published on our website is accurate and kept appropriately up to date.

However, services, prices, availability, service areas, vacancies, staff information, accreditations, regulatory information and other website content may change from time to time.

We therefore cannot guarantee that every piece of information on the website will always be complete, current or free from errors.

We may amend, update or remove website content where appropriate without prior notice.

If information is important to a decision about your care or the care of another person, please contact us directly for confirmation.

Regulatory Information

Caring Hands East London Ltd is registered with the Care Quality Commission (CQC).

Where we display information concerning our CQC registration, inspection results, rating or regulated activities, visitors should refer to the Care Quality Commission’s official records for the latest regulatory information.

Our website may also display certifications, memberships, accreditations, awards, review scores or third-party quality marks.

Such information relates to the applicable certification, membership, registration or recognition held at the relevant time and may be subject to renewal, reassessment or change by the issuing organisation.

Testimonials and Reviews

Our website may display reviews, testimonials, ratings or feedback concerning Caring Hands East London Ltd.

Where reviews or ratings originate from independent review platforms or other third parties, those platforms may apply their own moderation, verification and publication processes.

Testimonials and individual experiences are personal to the individual concerned and should not be interpreted as a guarantee that every person will have exactly the same experience or outcome.

External Websites and Third-Party Links

Our website may contain links to websites operated by third parties, including regulatory organisations, review platforms, public bodies, partners or other useful resources.

Third-party websites operate independently from Caring Hands East London Ltd.

The inclusion of a link does not necessarily mean that we endorse every statement, product, service or piece of information available through the external website.

We are not responsible for the availability, content, security, accessibility or privacy practices of websites operated by third parties.

Visitors should review the relevant terms and privacy information when using external websites.

Intellectual Property

Unless otherwise stated, the content and materials created for this website, including written content, branding, graphics, design elements and other original materials, belong to Caring Hands East London Ltd or are used with appropriate permission.

You may access, view and print reasonable extracts from this website for your personal and non-commercial use.

You must not reproduce, republish, distribute, modify, sell or commercially exploit our website content without prior permission unless otherwise permitted by law.

Company names, trademarks, logos, certification marks and other intellectual property belonging to third parties remain the property of their respective owners.

Acceptable Use

You must not knowingly use this website:

for any unlawful or fraudulent purpose;
to submit deliberately false or misleading information;
to send abusive, threatening, offensive or malicious communications;
to attempt to gain unauthorised access to our website, servers, accounts or systems;
to introduce viruses, malware or other harmful technology;
to interfere with the operation, performance or security of the website;
to collect information from the website through unauthorised automated methods; or
in any way that infringes the rights of Caring Hands East London Ltd or another person.

We reserve the right to restrict access to the website where we reasonably believe that it is being misused.

Privacy and Personal Information

Caring Hands East London Ltd respects your privacy and is committed to handling personal information responsibly and in accordance with applicable data protection requirements.

When you contact us, submit an enquiry, request a call back, apply for employment or otherwise provide personal information through our website, we may process that information for the relevant purpose.

Further information about how we collect, use, store and protect personal information is provided in our Privacy Policy.

Where our website uses cookies or similar technologies, information about those technologies and the choices available to visitors should be read alongside our Cookie Policy and cookie consent settings.

Website Availability and Security

We take reasonable steps to maintain the security and availability of our website.

However, we cannot guarantee that the website will always be available without interruption, delay or technical error.

Access may occasionally be suspended or restricted for maintenance, updates, security reasons, technical issues or circumstances outside our reasonable control.

Visitors are responsible for using appropriate security measures when accessing websites and using the internet.

Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Nothing in these Terms is intended to limit or remove any statutory rights that you may have as a consumer.

The information on this website is provided primarily for general informational purposes. Where a decision requires an individual care assessment or professional medical, clinical, legal or financial advice, website information should not be used as a substitute for that assessment or advice.

To the extent permitted by law, Caring Hands East London Ltd will not be responsible for losses resulting solely from reliance on general website information where appropriate individual assessment or professional advice should reasonably have been obtained.

These Website Terms & Conditions are separate from any care service agreement entered into between Caring Hands East London Ltd and a service user or other contracting party.

Complaints and Feedback

We value feedback and take concerns about our services seriously.

If you wish to provide feedback or raise a concern or complaint, please contact Caring Hands East London Ltd using the details provided below.

Care-related complaints may be handled under our applicable complaints procedure.

Nothing in these Terms prevents a person from contacting the Care Quality Commission, local authority, ombudsman, healthcare professional or another appropriate organisation where they are entitled to do so.

Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices, regulatory requirements or applicable law.

Where changes are made, the revised Terms & Conditions will be published on this page and the “Last updated” date may be amended accordingly.

We encourage visitors to review this page periodically.

Governing Law

These Website Terms & Conditions are governed by the laws of England and Wales.

Nothing in these Terms is intended to restrict any consumer rights relating to applicable law or jurisdiction that cannot lawfully be restricted.

Contact Us

If you have any questions about these Website Terms & Conditions, please contact:

Caring Hands East London Ltd
Imperial House
41 York Road
Ilford
Essex
IG1 3AD
United Kingdom

Telephone: 020 8478 0525
Email: info@caringhandseastlondon.com
Website: caringhandseastlondon.com

Company Number: 10384661
CQC Location ID: 1-3721832176