Frequently Asked Questions
Helpful answers to common questions about our care services, arranging support and what you can expect from Caring Hands East London.
HOW CAN WE HELP?
Your Care Questions, Answered
Choosing care for yourself or someone you love can come with lots of questions. We’ve answered some of the most common ones below to help you understand your options, our services and how Caring Hands East London can support you.
We provide a range of personalised care and support services, including Personal Care, Live-in Care, Companionship Care, Dementia & Specialist Care, Supported Living and Residential & Nursing Care (TDDI). Support is tailored around each individual’s assessed needs, preferences and circumstances
We support adults with a wide range of care and support needs. This can include older people, individuals living with dementia, people with physical, sensory or learning disabilities and those who need additional assistance with everyday living.
We provide care and support across London, Essex, Bristol, Derby and Nottingham. Availability can vary depending on the service required, so please contact our team to confirm the support available in your area.
You don’t need to make that decision alone. Our team can discuss your circumstances, preferences and the support required before helping you understand which of our care services may be most appropriate.
Home care can provide support through scheduled visits based around an individual’s needs. Live-in care provides a more continuous presence in the person’s home, offering day-to-day assistance and companionship while helping them maintain their independence and familiar routines.
Simply contact our team by telephone, email or through our callback form. We’ll discuss the support you are looking for, answer your initial questions and explain the next steps.
Contact Caring Hands East London and tell us a little about the support required. Where appropriate, our team can then arrange an assessment to understand the individual’s needs, routines, preferences and circumstances.
A care assessment helps us understand the individual’s needs, daily routines, preferences, mobility, wellbeing and existing support requirements. This information helps us determine appropriate support and develop a personalised care plan.
Yes. Our approach is person-centred, so care is planned around the individual rather than using a one-size-fits-all approach. Your care plan will reflect agreed needs, preferences, routines and circumstances.
This depends on the type and level of care required, location, assessment and staff availability. If support is required urgently, contact our team directly so we can discuss your circumstances and current availability.
We recruit carers with a focus on compassion, reliability and suitability for the role. Appropriate recruitment, background and pre-employment checks are completed before carers begin providing support.
We understand that familiarity and continuity can be important. Where possible, we aim to provide consistent care while ensuring suitable cover can also be arranged when a regular carer is unavailable.
Yes. Your preferences are an important part of person-centred care planning. We take time to understand your routines, choices and how you prefer to receive support so these can be considered when arranging your care.
Medication support may be provided where appropriate and in accordance with assessed needs, the agreed care plan and relevant care procedures. The exact level of assistance will depend on the individual’s circumstances and requirements.
Yes, where this forms part of the agreed support. Assistance may include attending appointments, shopping, social activities, outings and accessing the local community.
Yes. Our dementia care takes a person-centred approach, considering the individual’s routines, preferences, abilities and circumstances while providing compassionate support focused on dignity, reassurance and wellbeing.
Yes. We provide personalised support for people with learning disabilities, with care shaped around individual abilities, communication preferences, daily routines, goals and support requirements.
Yes. Support can be tailored for individuals with physical or sensory disabilities, helping with everyday activities, personal routines, independence and accessing the community according to individual needs.
Yes. Caring Hands lists autism among the needs it supports. The level and type of assistance is personalised around the individual’s circumstances, routines, preferences and agreed support requirements.
Yes. Epilepsy is among the support services currently listed by Caring Hands. Care is personalised around individual needs and delivered according to the person’s agreed care and support requirements.
Supported Living is designed to help individuals live as independently as possible while receiving appropriate support with everyday life. This may include developing daily living skills, personal routines, accessing the community and working towards individual goals.
Supported Living may be suitable for adults who want greater independence while still requiring assistance with certain aspects of everyday life. The appropriate level of support depends on each person’s abilities, circumstances and assessed needs.
TDDI refers to Treatment of Disease, Disorder or Injury. The appropriate care will depend on the individual’s assessed health and support needs. Our team can discuss the specific care required and whether we can appropriately meet those needs.
Caring Hands currently lists skilled nursing alongside services including palliative care, diabetes support, continence management and epilepsy support. The exact support available will depend on the individual’s assessed needs, location and circumstances.
Care costs depend on factors such as the type of service required, frequency and duration of support and the individual’s care needs. Contact our team to discuss your requirements and receive information relevant to your circumstances.
Care may sometimes be required for a shorter period, such as following a change in circumstances or when additional support is temporarily needed. Contact our team to discuss the type, duration and availability of the support required.
Yes. Family members often contact care providers when looking for support for a loved one. Where appropriate, we can involve the person receiving care and relevant family members throughout the assessment and care-planning process.
Where two people in the same household require support, our team can discuss each person’s individual needs and circumstances to determine whether an appropriate care arrangement can be provided.
Our friendly team is happy to help. Call 020 8478 0525, email us or request a callback and we’ll discuss your questions and the type of care or support you are looking for.
Still Have Questions?
Let’s Talk About the Care You Need
Every person’s circumstances are different. Speak with our friendly team about the support you or your loved one needs and we’ll help you understand the available options and next steps.
020 8478 0525
rafiq@caringhandseastlondon.com